Support Session – 1 Hour (Remote)

A full guided support session for complete setup, detailed training or advanced troubleshooting. Need more time or want full setup completed? Book a 1-hour TillSense remote support session. Ideal for full installations or businesses needing hands-on guidance.

Note: For reliable remote support, please ensure your internet speed is at least 15 Mbps download and 5 Mbps upload. Slow or unstable internet may extend the session and result in additional charges.

This session covers:

• Full ROBOTILL installation + setup
• POS hardware configuration
  
• Product setup & stock management
• Troubleshooting advanced errors
• Receipt design, settings adjustments

How it works:

1. Buy it Now & checkout
2. Receive confirmation email with booking link
3. We connect remotely and complete everything for you

Best for: New businesses, new staff, full system setup or advanced technical issues.

Technical specs

,Delivery Information

Delivery Areas: We deliver throughout South Africa, including major cities and remote areas.

• Standard Delivery (2-5 business days): Free on orders over R2000+ R120 for orders under R2000.
• Express Delivery (1-2 business days): R120 (available in Gauteng, Western Cape, and KwaZulu-Natal)
• Same-Day Delivery: Available in Johannesburg and Cape Town for orders placed before 12:00 PM (R200)

Delivery Partners: We use trusted courier services,s including The Courier Guy, Aramex, Fastway, and local logistics partners to ensure safe delivery of your hardware.

Tracking: You'll receive a tracking number via email once your order ships, allowing you to monitor your delivery in real-time.

Warranty & Support

Manufacturer's Warranty: 12 months from date of purchase on all hardware products. Covers manufacturing defects and hardware failures under normal use.

What's Covered:

• Manufacturing defects
• Hardware component failures
• Mechanical and electrical malfunctions

What's Not Covered:

• Physical damage from drops or mishandling
• Water or liquid damage
• Unauthorized repairs or modifications
• Normal wear and tear

Extended Warranty: Optional 24-month extended warranty available at checkout for additional peace of mind.

Technical Support: Free technical support available Monday-Friday, 8:00 AM - 5:00 PM SAST. Contact our support team at support@tillsense.co.za or call 0861 TILLSENSE.

Returns & Replacements: 30-day money-back guarantee on unopened products. Faulty items will be replaced or repaired at no cost during the warranty period.