,Delivery Information
Delivery Areas: We deliver throughout South Africa, including major cities and remote areas.
- Standard Delivery (2-5 business days): Free on orders over R2000+ R120 for orders under R2000.
- Express Delivery (1-2 business days): R120 (available in Gauteng, Western Cape, and KwaZulu-Natal)
- Same-Day Delivery: Available in Johannesburg and Cape Town for orders placed before 12:00 PM (R200)
Delivery Partners: We use trusted courier services,s including The Courier Guy, Aramex, Fastway, and local logistics partners to ensure safe delivery of your hardware.
Tracking: You'll receive a tracking number via email once your order ships, allowing you to monitor your delivery in real-time.
Warranty & Support
Manufacturer's Warranty: 12 months from date of purchase on all hardware products. Covers manufacturing defects and hardware failures under normal use.
What's Covered:
- Manufacturing defects
- Hardware component failures
- Mechanical and electrical malfunctions
What's Not Covered:
- Physical damage from drops or mishandling
- Water or liquid damage
- Unauthorized repairs or modifications
- Normal wear and tear
Extended Warranty: Optional 24-month extended warranty available at checkout for additional peace of mind.
Technical Support: Free technical support available Monday-Friday, 8:00 AM - 5:00 PM SAST. Contact our support team at support@tillsense.co.za or call 0861 TILLSENSE.
Returns & Replacements: 30-day money-back guarantee on unopened products. Faulty items will be replaced or repaired at no cost during the warranty period.
